很多同學(xué)都很疑惑要怎么跟進(jìn)報(bào)價(jià)后不回復(fù)的客戶, 之前在前輩那里看到下面的一套跟進(jìn)信函,覺得很有用,在這里跟大家分享一下.


報(bào)價(jià)后，老外不回郵件，這樣跟進(jìn)
老外不回郵件，怎么治他
Hope you are fine, my friend.
It is regret that I haven't receive any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!
If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with your.

如果客人還沒有回信,一周后再問客人不回信的真實(shí)原因.(一般情況,70%的客人會(huì)告訴你他的原因)
Glad to contact you again!
Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. I would apprreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, It is great help for us to meet your requirement.
Waiting for your favorable reply soon!

之后的日子里,可以嘗試新產(chǎn)品的報(bào)價(jià),刺激下客人的神經(jīng).
我通常是這樣寫的：
good day!
my quotation of digital photo frame you might have received and considerated. could you kindly advise your comments at your earlier convenience?
if the products is not your are expecting,pls advise me your details requirement, i will re-offer asap.
i am of service at any time!

但是，不同的客人，我會(huì)變換著寫郵件，讓客人知道我們公司，產(chǎn)品的存在．我不會(huì)把客人纏得太緊，約十來天給他一封郵件我通常這樣回復(fù)的：
Dear ***,
Wish you have a nice day!
May I ask whether you have received my quotation?Now I am sending it again,if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.
I am waiting for your reply ASAP.
Best regards
Wennie．

但是，想成功可不是容易的事情．
dear sir
have you received our quotation of ..., if you have any further question,please don't hesitate to contact us.we are waiting for you comment about our quotation.
we hope that we can establish a good business relationship with you in the nearest future.
your prompt reply will be appreciate.

回復(fù)A：直接去函敦促 Dear Hugo Chu, Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection . Wish we will promote business as well as friendship! Best wishes ! Kevin

回復(fù)B： 先寫郵件問清情況。本人覺得先寫郵件問清情況，簡(jiǎn)單的詢問，如HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再問何時(shí)開L/C 或匯訂金過來.....如客戶沒回復(fù)，那你應(yīng)該(很有必要)打個(gè)電話過去問清情況。是價(jià)格問題還是臨時(shí)發(fā)生改變? 客戶是中間商，還在等最終客戶的確認(rèn)？還是其它問題？然后根據(jù)情況做一些措施看能否挽回這一張訂單。 Dear Sir, Good morning! Hope you have got a wonderful weekend! For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your product or something else to attract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future. Looking forward to your prompt response, Thanks and best regards, Yours Faithfully Kevin

回復(fù)C：如果仍然沒有回音的話，可以在一、兩個(gè)月后再寫一封信。 Dear Sir, Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request. By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards,