亞馬遜客戶五星好評(píng)竟然來的如此簡(jiǎn)單（附索評(píng)郵件模板）
說到與客戶的溝通交流，亞馬遜賣家經(jīng)常遇到的一個(gè)比較頭疼的問題就是如何向客戶發(fā)送郵件索要好評(píng)，今天給大家整理了一些留評(píng)率較高的郵件模板，供大家參考，具體的細(xì)節(jié)大家還要根據(jù)自己的情況去調(diào)整和修改。
貨物寄出后的郵件模板：
可以通過SellingExpress群發(fā)郵件設(shè)置貨物寄出后多少天自動(dòng)發(fā)送郵件，這樣比較省心.
Subject : Information: Your XXX Order Shipped
模板一
Hello Amazon Valued Customer/ Hi (first-name), 比較傾向用后者，會(huì)有親切感
Great news! Your XXXX has been shipped. It left our warehouse earlier
today on its way to you! You can expect it on your doorstep within the
next (貨物寄達(dá)天數(shù)) days (most likely sooner).
You made a great customer choice shopping with us. At XXXX, we truly
care about your customer experience and, just importantly, your product
experience. We are 100% dedicated to your complete satisfaction.
Feedback and Product Reviews help us provide you and and other Amazon
customers with a better product and service.
Leave your 5-start Product Review: feedback的鏈接地址（鏈接可以在SellingExpress的郵件模版中直接添加標(biāo)簽）
We appreciate and value your business. If you have any questions or
concerns please let us know. If you do not receive your item within
(需送貨天數(shù)) days, then please contact with us.
Best Regards,
Brand name
模板二
Hello Amazon Valued Customer/ Hi (first-name),
Thank you again for your order of XXXXX. See the details on your order
here: {{訂單鏈接 }}The available tracking information shows that your item
is out for delivery today. Should you have any questions, or if you have
experienced any problems with your order, please contact with us right
away and we’ll do what we can to make it right. We are here to make sure
you receive the best customer service and are 100% happy with your
purchase.
模板三：
Thank you for purchasing our XXXXX. Amazon has packed and shipped your order.
While you’re waiting, we would like to give you access to the FREE user manual, so you
can have them ready when your XXXXXX arrive. You'll find the user’s
manual attached to this email as a PDF. You can download and print these
to follow along while using your new XXX.
Once your xxxx arrive, let us know if you have any problems with the order or if
you have any questions. We are here to make sure you receive the best customer service and are
100% Happy with your purchase.
Thank you again!
可以在SellingExpress群發(fā)郵件模版中添加變量標(biāo)簽，變量?jī)?nèi)容會(huì)根據(jù)訂單信息自動(dòng)替換
客戶送到貨物后的郵件模版
Subject: How's Your New XXXX?
模板一：
My name is xxx from XXXX. We noticed that your order was delivered
recently. I just wanted to make sure that you're happy with your new
XXX. If you have any issues, please reply to this message so I can make
it right.
We Need Your HELP!
We're a small business and without your feedback and reviews, we can’t exist.
Your Feedback is so important to us!
If you think we've done a good job, I would really appreciate it if you would leave us your feedback by clicking the link below.
(feedback-link)[留評(píng)鏈接可以在SellingExpress的群發(fā)郵件模版中添加標(biāo)簽即可]
If you're not satisfied, before leaving negative feedback. Let us make it right. Email us and we
will do whatever it takes to make you happy.
I want to personally Thank You for being one of our customers. We LOVE our customers and
will always be here if you need us.
P.S.
We've attached your Bonus Gift, just in case you missed it from the first email. It's a
professionally written GUIDE for XXXX. You can print the GUIDE out if you
wish.
I hope you enjoy it!
模板二：
I hope you’re doing well. According to the tracking information online,
we noticed that you have received the XXXX we sent on 日期. We hope that
you are happy with your purchase and if you are, please spare some time
to leave positive feedback for us.
Your comments and feedback help us improve our products and services for
other customers. Please do not leave any negative feedback. If you have
any problems or concerns about your recent purchase, please get in
touch with our customer service as soon as possible and we will do
everything we can to help.
在SellingExpress群發(fā)郵件系統(tǒng)設(shè)置收到包裹七天左右，可以再發(fā)一封郵件與客戶進(jìn)行一次跟進(jìn)。
備注：但是如果客戶還是沒有理會(huì)的話建議也不要繼續(xù)騷擾太多次了，反而還會(huì)引起他們的不滿。對(duì)于已經(jīng)給予好評(píng)的客戶，可以發(fā)一封郵件再表達(dá)一下感謝。
Subject: THANK YOU!
This will be the last email from us about your recent purchase. I just
wanted to make sure you're enjoying your XXXXX. We really appreciate
your business and wanted to say again, Thank You!
Remember, you can check our user manual from our attachment we sent in
last emails. We will be adding more videos and resources in the future
and you'll receive FREE updates as one of our customers.
Could you do us one small favor?
Amazon thrives on customer feedback and reviews. We would appreciate it if you could leave us one.
If you already left us one, THANK YOU!
If you haven't yet, click the link below to leave yours:
If you have any questions or need help with your XXXX, let us know. We
are here to help and want to make sure you're a HAPPY Customer :-)
Take Care!
大家在使用這些模板的時(shí)候只需要將對(duì)應(yīng)的信息在SellingExpress用標(biāo)簽替換即可，比如用戶的名字可以直接插入{buyer name}標(biāo)簽，訂單的信息可以直接添加{order ID}標(biāo)簽，生成郵件模版后設(shè)定好發(fā)送時(shí)間就可以等待買家留評(píng)了
